Terms of Service

Applicability of the general terms of service
1. The customer accepts the general terms and conditions of PaperCake by placing an order at the webshop.

Delivery, prices and transport
2.1 All prices are excluding VAT and excluding shipping costs. The shipping costs are mentioned during the order confirmation in the check out page.

2.2 The prices and delivery conditions mentioned in an order are valid for 30 days.

2.3 PaperCake is entitled to deliver your order in different shipments. In case your order is delivered in different shipment you will be informed about this.

2.4 The buyer bears the risks of transportation from the moment of delivery. PaperCake is responsible for the transportation up to the moment of delivery.

Payment conditions
3.1 The customer pays the amount mentioned on the order confirmation. In case of a bank transfer payment, the amount needs to be transfered to our account within 10 days counting from the order date.

Delivery times
4.1 The delivery times that are mentioned by PaperCake are indicative. If your order takes longer to deliver, PaperCake can not be held responsible for this.

4.2 The mentioned delivery times count from the moment that your payment has been received by PaperCake.

4.3 If your package has not been delivered within 30 days, please contact us. In that case there is probably a problem with the mail delivery.

Revoke rights
5.1 The customer is entitled to cancel the transaction within 14 working days counting from the date of receiving the order. In case of a cancellation, the customer needs to send an email or letter to PaperCake(info@papercake.nl). Also, the customer will need to return the package with the ordered products in original and undamaged condition to PaperCake.
The order amount will be refunded by PaperCake within 10 working days counting from the date of receipt of the returned order. The shipping costs for returning the package are paid by the customer. The customer is responsible for the condition in which the package arrives at PaperCake.

5.2 PaperCake is entitled to refuse returned products or refund a part of the order amount in case of any damage to the package.

Guaranty and complaints

6.1 The customer needs to check the delivered products at the moment of delivery.

6.2 The customer needs to report any missing products or any damages to PaperCake within 24 hours after receiving the package.

6.3 In case of any complaints the customer needs to report the complaint to PaperCake within 10 working days.

6.4 Returning an order is only allowed after PaperCake has given permission to do so.

6.5 It is possible to send your complaint by email or by mail.
PaperCake, De Genestetstraat 37, 2321XN, Leiden, The Netherlands or info@papercake.nl

Intellectual property rights
7.1 The customer explicitly acknowledges that all intellectual or industrial property rights relating to the products to be delivered pursuant to the agreement and or associated designs, documentation, reports, offers and associated preparatory material lie exclusively with PaperCake, suppliers or other entitled parties.

7.2 Intellectual property rights include patents, copyrights, trademarks and other (intellectual property) rights, including technical and commercial know-how, methods and concepts.

7.3 The customer is not allowed to modify any intellectual property rights as described in this article, for instance multiplication without explicit written approval from PaperCake, its suppliers or other entitled parties.

8.1 The ownership of the goods, whether handled or unhandled, is transferred to the contracting party at the moment that the customer pays PaperCake the full amounts payable pursuant to the agreement, including interest, costs and damages from products and/or services from this order, previous orders and future orders.


PaperCake is not responsible for any incomplete information on this website. The information on this website can be adjusted at any moment without notice.



De Genestetstraat 37, 2321XN, Leiden

KvK number: 64460126

VAT-number: NL262701546B01


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